Customer Success Manager (m/f/d)

We are looking for you!

As Customer Success Manager (m/f/d) you are the central contact person for our customers in the area of HR digitization with a focus on Cornerstone OnDemand. You will support them after the go-live, develop content and learning strategies and help them to use the software successfully in the long term.

About the job

01

Location

Munich/Hybrid

02

Scope

Full-time (40h)

03

Range

Consulting

Let's shape people-centered organizations!

What can you expect?

  • You support our customers from the go-live and are available for professional and technical questions (1st and 2nd level support)

  • You develop customer-specific content strategies and structure learning content on the Cornerstone platform

  • You carry out admin training, regular check-ins and enablement measures

  • You advise on learning processes and develop concepts on how content can be communicated effectively

  • You analyze requirements, participate in process workshops and help shape customer success structures internally

  • You have a lot of creative freedom and the long-term opportunity to build your own team

What are you bringing with you?
  • Initial experience with HR software, ideally LMS software

  • Completed degree (e.g. HR, education, IT) or comparable qualification

  • First professional experience in customer success, (HR) consulting, support or administration of web applications

  • Strong customer and solution orientation and strong communication skills

  • Self-organized, structured way of working and quick comprehension skills

  • Very good written and spoken German and English skills (German at C1 Level required)

  • Enjoy working with innovative HR software and varied customer projects

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target-goal

In the first six months.

... you take on your first own customers independently and confidently

target-goal

In the first six months...

... find your way around Cornerstone OnDemand and can explain central functions and process initial requests independently

target-goal

In the first six months...

...you actively shape customer processes and act as a competent consultant

Our benefits

  • Attractive remuneration & individual bonus based on an innovative target process - you define your targets and create your own bonus.
  • Health & well-being: We value your wellbeing with meal allowances, company pension scheme, access to EGYM Wellpass for just €9.50 and much more via our all-in-one benefits platform and certified mental health first aider.
  • Flexible working: Whether from home, in the office at Ridlerstraße 57 in Munich with its own canteen and barista café, or temporarily from abroad - you'll find the perfect working environment.
  • Work-life balance: 30 days of vacation, sabbatical and flexible working hours - with us you can actively shape your work-life balance. You can have overtime paid out quarterly so that you can adapt your working hours to your needs.
  • Team spirit & events: Look forward to regular team and company events such as monthly afterworks, team days, quarterly meetings, summer party and Christmas party.
  • Feedback culture: Weekly team surveys, quarterly evaluations and continuous feedback discussions strengthen the exchange - your opinion counts and contributes to improvement.
  • Modern way of working: Structured onboarding process, flat hierarchies and room for your ideas ensure a pleasant working environment.
  • Sharing knowledge: Regular HR meet-ups, feedback discussions and jour fixe meetings promote exchange and strengthen the sense of community.

Does this sound like an environment in which you would like to develop? Then we look forward to getting to know you!

Our application process

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Would you like to find out more about alliantis or become part of our team?

We look forward to receiving your detailed application documents.

Employee Insights

What colleagues say about us:

Alliantis - The company where you grow through challenges and 'team spirit' is not just an empty phrase. :)

Swaantje
Swaantje Thies
Senior Consultant

The perfect mix of relaxed togetherness and productive work :)

Sarah M.
Sarah Meissner
Senior Consultant

Advice but in a modern way! A flexible working environment with a motivated young team!

Victoria
Viktoria Körper
Senior Consultant

Steep learning curve & versatile customers

Franzi N.
Franziska Nippold
Senior Consultant