Rent-An-Admin

Flexible rent-an-admin support for reliable system support and quality assurance.

To the overview

Benefits

01

Know-How

Software-certified consultants with people & tech process know-how.

02

Ticketing

Professional ticketing and reporting with hotline, not just for technical problems.

03

Configuration

New requirements or changes to the process can be implemented in an agile manner and released after successful testing.

04

Change & Enablement

Ongoing release management and proactive system control as well as enablement of key users and specialist departments, also with regard to technical trends.

Professional support for smooth system processes and optimal people services

With our Alliantis Rent-an-Admin packages, we offer German-language support for your system from our office in Munich.

Our certified consultants are at your side in the event of illness or high workloads and bring technical know-how, interface as well as people & culture expertise.

We take care of error reporting, coordination with service providers, resolution and testing to ensure system quality.

Through contractually regulated access, we offer ad-hoc support by phone or e-mail and handle all system errors in cooperation with the manufacturer.

For optimal support, we recommend the role of an internal "product owner" or appropriate training, which we can also offer.

All services

Our Service Areas

Incident Management

Correspondence with the user group via ticket system / e-mail / telephone
Solving tickets
If required: Telephone contact by alliantis

Configuration, data & access management

Solving access and authorization problems
Functional and technical configurations in the system
Support with configuration changes
Data management / interfaces & integrations
If required: implementation of data imports or exports

Release Management

Testing according to the manufacturer's roadmap
Coordination of new and modified functions with the customer
(De-)activation and configuration adjustment for releases
Review of release functions for adaptability and rollout capability

Service & Solution Management

Periodic reporting and benchmarking with KPIs
Customized reports and insights
Recommendations for action and solution options
Regular sparring sessions

Functional & Project Consulting

Technical support for processes and workflows
Creation and updating of manuals and videos
Advanced enablement: interactive walkthroughs and AI videos for users
Advanced reporting: individual dashboards that go beyond manufacturer standards
Process reviews

REFERENCES

1st & 2nd level support for an insurance company

Efficient use of resources

Following the introduction of a new performance management system from a well-known manufacturer, the effort involved in operating the solution was underestimated.

We helped by providing an external product owner and 2nd level as well as a hotline and ticketing system for 1st level support for all of the customer's employees.

REFERENCES

Data Integration Manager

Technical expertise in the People & Culture area

Due to major changes in the People & Tech architecture at an international automotive supplier, the requirements for technical integration, operation and monitoring of data quality had increased significantly.

We provided an external integration manager who regularly adjusted the endpoints, improved data quality and ensured integration capability.

REFERENCES

2nd level support for the product owner and key users

Full HR Suite

Following the introduction of a complete HR suite, a Product Owner position was created at the customer. However, the internal resources were not sufficient to provide comprehensive support for the large number of newly digitized people processes and the various specialist departments and users.

We support the product owner with technical, functional and configuration issues and implement goals to increase efficiency and improve usability.

Get in touch with our team!

We are here for you and will be happy to make you a non-binding offer.

Get an offer

FAQs

Do you have any further questions? Please feel free to contact us!

What makes the alliantis Rent-an-Admin service unique?

What sets our service apart is the combination of technical expertise and people & culture expertise. Our consultants in Munich are not only certified in systems technology, but also understand all People & Culture processes in detail. This means you receive a complete solution from a single source - from technical maintenance to specialist process consulting.

How quickly can I receive support and how does it work?

Thanks to contractually regulated system access, we can respond immediately by phone or email. Our German-speaking team in Munich takes care of the entire process - from error analysis and communication with the system manufacturer to the solution and testing. You don't have to worry about a thing.

What are the advantages of release management by alliantis?

We take care of the entire release management for you: From the analysis of new functionalities to testing and configuration adjustments. We take manufacturer roadmaps into account and coordinate all changes with you. This means you are always up to date without having to invest any time yourself.

Do I still need my own Product Owner despite the Rent-an-Admin service?

Yes, we still recommend an internal product owner role or appropriately trained specialist departments. We offer suitable training measures and provide optimal support for your product owner through our service. This ensures the perfect balance between external expertise and internal management.

How does alliantis support continuous system optimization?

In addition to operational support, we offer regular sparring sessions, create individual reports with KPIs and develop specific recommendations for action. We also support you with 'Advanced Enablement' through interactive instructions and AI videos as well as customized dashboards that go beyond the manufacturer's standard. This allows your system to evolve continuously.